OpsWerks Privacy Policy

Summary

Updated: July 2025

OpsWerks ("we", "our", or "us") values the privacy of our users and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our website, you consent to the practices described herein.

This Privacy Policy is designed to comply with U.S. privacy laws including the California Consumer Privacy Act (CCPA), the Children's Online Privacy Protection Act (COPPA), and general Federal Trade Commission (FTC) guidelines. Where applicable, it also reflects international standards such as the EU General Data Protection Regulation (GDPR) and the Philippine Data Privacy Act (RA 10173).

This Notice provides the disclosures required by state data protection laws as of the date of this Notice. Please note that the rules implementing some of these laws have not yet been finalized, and other laws are currently pending passage. We are continuously working to better comply with these laws, and we will update our process, disclosures, and this notice as these implementing rules are finalized and additional laws are enacted.

This Privacy Policy excludes personal information about the user-obtained from other sources or sources of this website.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). The personal information that we may collect, or may have collected from you in the preceding twelve months, fall into the following categories established by the CPRA, depending on how you engage with OpsWerks:

  • Personal information as described in the California Customer Records statute, such as name, address, or email address;

  • Identifiers, such as an alias, phone number, or IP address

  • Commercial information, such as transaction data;

  • Internet or other electronic network activity information, including content interaction information, such as content downloads, streams, and playback details;

  • Geolocation data, such as generalized location derived from an IP address;

  • Audio, visual, electronic or other similar information, including when you communicate with us by phone or otherwise;

  • Professional or employment-related information, for example data you may provide about your business; and

  • Inference data, such as information about your preferences.

  • Any other information you voluntarily submit (e.g., contact forms, newsletter signups)

Non-Personal Information

We automatically collect technical information such as:

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on the Site, referring URLs, and clickstream data.

Use of Information

We may use your information to:


  • Provide, personalize, and improve our services and the Site.

  • Respond to inquiries, fulfill requests, and provide customer support.

  • Send administrative information (e.g., updates, security alerts, technical notices).

  • Send promotional communications if you have opted in.

  • Process transactions and send related information (e.g., confirmations, invoices).

  • Conduct research and analysis to improve our products and services.

  • Comply with legal obligations, such as responding to lawful requests, and enforce our terms of service.

Non-personal information is used to analyze trends, administer the Site, track user movements, and gather demographic data to enhance user experience.

Information Sharing

Third-Party Service Providers

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties performing services like hosting, data analysis or customer service, under strict confidentiality agreements.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

  • Legal Requirements: To comply with laws, regulations, or legal processes (e.g., subpoenas, government requests).

  • Protection of Rights: To protect our rights, property, or safety, or that of our users or the public.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, (for example, to comply with applicable legal tax or accounting requirements), as necessary for other legitimate business or commercial purposes (for example, to resolve disputes or enforce our agreements), or as otherwise communicated to you.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You may disable cookies in your browser settings; however, some features may not function properly.

Non-Discrimination

We will not discriminate against you in any form for exercising any of your CCPA rights.

“Do Not Track” Disclosure

Certain U.S. state privacy laws require us to indicate whether we honor your browser’s “Do Not Track” settings concerning targeted advertising. We adhere to the standards set out in this Notice and do not monitor or respond to Do Not Track browser requests.

Profiling

We do not engage in profiling in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under the Colorado Privacy Act.

Your Rights

Access to Specific Information and Data Portability Rights

You have the right to request that We disclose certain information to you about Our collection and use of your personal information over the past 12 months. Once We receive and confirm your verifiable consumer request, We will disclose to you:

  • The categories of personal information We collected about you;

  • The categories of sources for the personal information We collected about you;

  • Our business or commercial purpose for collecting that personal information;

  • The categories of third parties with whom We share that personal information;

  • The specific pieces of personal information We collected about you; and

  • If we disclosed your personal information for a Business Purpose, the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request we will delete (and direct our service providers to delete) your personal information from our records, unless an exception under CCPA applies.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable Consumer request to the Contact Information listed below.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may only make a verifiable Consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:


  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.


We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

You May Have Certain Additional Rights

In some places laws grant residents certain additional rights. You can reach us using the contact information listed in the “contact us” section below.

Right to inquire and request deletions. Depending on where you live, you may have certain rights related to the information we collect about you. This includes the right to ask us what information we collect and use. It also includes the right to ask us to delete information we have collected from you. If you delete your account, you may not be able to use the Services. To exercise these rights, contact us at us_privacy@opswerks.com. We will verify your request by matching information you provide us with information we have about you. If you are submitting on someone else’s behalf we may ask for additional information. This may include providing a signed letter verifying your right to make this request.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies

Children's Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. Contact us if you believe we have collected information from a child under 13.

International Transfers

If you are visiting from outside the U.S., please note that your data will be transferred to, stored, and processed in the U.S. and other countries. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Site with a revised "Last Updated" date. Your continued use of the Site constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns, contact us at: us_privacy@opswerks.com.

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